Question 1

Is asking for Google reviews allowed?

Accepted Answer

Yes. Google allows businesses to ask customers for reviews as long as you do not offer incentives or manipulate ratings. Oxyl helps you send manual, respectful review requests that follow platform guidelines.

Question 2

How do I send a review link on WhatsApp?

Accepted Answer

Oxyl generates a personalized WhatsApp message with your Google review link. You review the message and send it directly from your own WhatsApp account. No automation or bots are used.

Question 3

Does WhatsApp work better than email for review requests?

Accepted Answer

Significantly better. WhatsApp messages are generally opened more consistently than promotional emails, and customers tend to respond faster because it is a channel they already use daily.

Question 4

Will offering a discount for a review get my account suspended?

Accepted Answer

Yes, it can. Google explicitly prohibits incentivized reviews. Oxyl only facilitates honest, unprompted requests with no incentives involved, keeping your Google Business Profile fully compliant.

Question 5

How many Google reviews does a small business need?

Accepted Answer

Most local SEO research suggests 10 or more reviews helps you appear in Google's local pack. Beyond 50, recency and quality matter more than quantity. Consistent new reviews signal an active, trustworthy business.

Question 6

What is the best time to ask a customer for a review?

Accepted Answer

Within 24 hours of a positive experience while it is still fresh. For service businesses, send your WhatsApp message the same evening. For retail, send it right after purchase.

Question 7

Does Oxyl store my customer data?

Accepted Answer

No. Oxyl runs entirely in your browser. Your customer contacts and business information never leave your device. Nothing is uploaded to any server.